BOOKING APPOINTMENTS

Appointments can now be booked online using the NHS App.

How to book an appointment

Click on the tabs to view the different ways of booking appointment for a Urgent and Non-Urgent problems

To request a translator, please indicate on your online consultation form or let us know when you book your appointment. 

Please be aware all telephone call are recorded for safety and training purposes

CONTACT US ON LINE 

If you require an appointment for a non-urgent problem please submit an Online Consultation Form.

Medical Advice & Queries

• Same day Medical advice and treatment for a non-urgent routine problems (for forms submitted up to 4.30pm that day, forms submitted after 4.30 pm, weekends and bank holidays will be responded to on the next working day). For a full list is non-urgent problems please click on the Non- Urgent problems button. 
Prescriptions Requests and Queries
Test Results Queries
Appointment Queries
Referral Queries

Administrative Queries

• Medical Fit Notes
• Requests for medical records
• Requests for letters or queries
• Change of address
• Change of name


WHEN TO USE THE ON LINE FORM

This short online form is the quickest and simplest way for the all our patients to get the right care and advice for a non-urgent problem, at the right time.

Our practice phone lines will remain open for patients who require a appointment for an urgent problem or for any patient with any accessibility needs who might find difficulty completing this form.

Please note the Online Consultation form is automatically uploaded to your medical records

Find out more

If your form is submitted between 9 am-4.30 pm Monday to Friday, your form will be assessed and responded to on that working day.

If your form is submitted after 4.30 pm, weekends and on a bank holidays your form will be assessed and responded to on the next working day. 

Monday- Friday 8.30 am - 6.30 pm

To book an appointment for a Urgent problem, please call the surgery on 020 8835 0077 during our operating hours. 

When the practice is closed

If you have a Urgent problem and the practice is closed you can:- 

- Visit the 111 website
- Call 111
- or for a Medical Emergency call 999




We have complied a list of non urgent problems where you may be signposted to alternative resources or offered routine assessment

A

B


•Back-ache, sprains and strains


C

• Colds
• Conjunctivitis
• Constipation
• Coughs

D

• Diarrhoea
• Dandruff
• Mild dermatitis

E

• Earache
• Mild eczema 


F

• Minor fungal skin infections

G


H

• Haemorrhoids
• Hay fever
• Head lice
• Headache and fever
• Heartburn and indigestion


I

• Insect bites and stings

J


K



***This list is not exhaustive 


L


M

• Mouth ulcers

N

• Nappy rash

O

P

Q

R

S

• Skin Problems
• Sore throat

T

• Teething
• Threadworm
• Thrush

U


V


W


X


Y


Z







HOW TO REQUEST A HOME VISIT?

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible.

In this respect, if you do need a home visit, please try to call reception before 10:00. Visits are normally carried out after morning surgery between 13:00 and 15:30. 

WHO CAN REQUEST A HOME VISIT?

You may only request a home visit if you are housebound or too ill to attend.

We triage all requests. Your GP will then decide how urgently a visit is needed or if you need to be sent to hospital. The GP will only visit you at home, if they think your medical condition requires it.

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

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