CONTACT US

TELEPHONE

To contact us or book an appointment during the working day call the the surgery on 02088350077,

The surgery is open Monday to Friday 8.30am to 6.30pm.
We offer pre bookable and on the day appointments
Routine appointments can also be remotely booked via Patient ACCESS or MyGP app

CONTACT US ON LINE

Use this to contact us about a non urgent Medical issue:

- advice and guidance on medical conditions 
- for non urgent medical advice
- submit an medical admin query

This will messages are read by a member of the team within 2 working days

Please note the Contact us on line form is automatically uploaded to your medical records

CONTACT US FORM

  Use this form to contact us about  Administrative issues :

- to update your contact details
- request access to medical records
- give feedback
- request a copy of a practice policy

EMAIL

If you are contacting us as from
another NHS or non NHS organisation
please use this email

swlcccg.spsadmin@nhs.net



Have your say/Feedback

We would like to know how we can improve our service to you and how you perceive our surgery and staff.
You can give feedback in a number of ways:

Feedback
1

Friends and Family feedback

Use our Friends and Family Test Feedback Form

2

Join the Patient Participation Group (PPG)

Find out more and join our group

3

Give feedback directly to the surgery

Use our Contact Us Form
Alternatively, you can call us and ask to speak to the practice manager.

Requests for supporting letters and medical reports

This section is for letters, reports and request for medical records for the patients use only

If your request is for a third party form to be completed, this will need to be submitted to the surgery along with evidence of your consent to share information.

Letters and reports are not part of our NHS service and therefore are done in our own time and will a incur a non-NHS charge. The charge depends on the time required to prepare the letter. For further details of NHS service charges, please check our Practice Policies or contact the surgery.

The turnaround time for a letter request is up to 21 days.

To request a letter or report, use the contact us form and choose option - 'Request a letter or report'

How to make a Complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and amicably as possible.

To pursue a complaint, either contact the practice manager via email swlccg.spsadmin@nhs.net or call and ask to speak to the practice manager, who will deal with your concerns appropriately.


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