We can be contacted by:

Telephone - check branch details for telephone numbers and surgery times 
Email - swlccg.spsadmin@nhs.net

Alternatively, you can use the Contact us form to:

- give feedback 
- update your contact details 
- request a supporting letter 
- request access to medical records
- request a copy of a practice policy

Have your say/Feedback

We would like to know how we can improve our service to you and how you perceive our surgery and staff.
You can give feedback in a number of ways:

Feedback
1

Friends and Family feedback

Use our Friends and Family Test Feedback Form

2

Join the Patient Participation Group (PPG)

Find out more and join our group

3

Give feedback directly to the surgery

Use our Contact Us Form
Alternatively, you can call us and ask to speak to the practice manager.

Requests for supporting letters and medical reports

This section is for letters, reports and request for medical records for the patients use only

If your request is for a third party form to be completed, this will need to be submitted to the surgery along with evidence of your consent to share information.

Letters and reports are not part of our NHS service and therefore are done in our own time and will a incur a non-NHS charge. The charge depends on the time required to prepare the letter. For further details of NHS service charges, please check our Practice Policies or contact the surgery.

The turnaround time for a letter request is up to 21 days.

To request a letter or report, use the contact us form and choose option - 'Request a letter or report'

How to make a Complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and amicably as possible.

To pursue a complaint, either contact the practice manager via email swlccg.spsadmin@nhs.net or call and ask to speak to the practice manager, who will deal with your concerns appropriately.


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