PRACTICE POLICIES


NON NHS SERVICES

This section is for letters or reports for patients' use only. 

Some services provided are not covered under our contract with the NHS and therefore will attract a charge. 

Examples include the following:

- Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
- Insurance claim forms
- Private sick notes
- Requests for letter and reports for school, college, housing and employment
- Vaccination certificates
- Vaccinations for travel or occupation (eg Yellow Fever, Hepatitis B, Meningitis ACWY)

The fees charged are based on the British Medical Association (BMA) suggested scales.

Requests for reports and medical records must be made in writing using the link below

If your request is for a third party form to be completed, this will need to be submitted to the surgery along with evidence of your consent to share information.


GDPR

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 - To provide further medical treatment for you e.g. from district nurses and hospital services.
 - To help you get other services e.g. from the social work department. This requires your consent.
 - When we have a duty to others, e.g. in child protection cases, anonymised patient information will also be used at a local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. Full copies of the practice policy is available on request from the practice manager.


ACCESS TO RECORDS

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without patient consent unless we are legally obliged to do so.


COMPLAINTS

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint, please contact the practice manager via email swlccg.spsadmin@nhs.net or and ask to speak to the Practice Manager.

For further written information regarding the complaints procedure read our complaints policy.


ZERO TOLERANCE TO VIOLENCE POLICY

The NHS has a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.


FREEDOM OF INFORMATION

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

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